Workplace Conflict Resolution Consulting Firm Mediation, training, and conflict resolution support for teams facing conflict now and organizations that want to handle it better going forward.
Workplace conflict is rarely just about the disagreement on the surface. PPS helps organizations understand what’s driving difficult dynamics, work through active conflict, and give people practical skills for handling the conflict and communication challenges they encounter at work.
As the largest workplace conflict resolution consulting firm in the United States, our nationwide team of Peacebuilders brings social psychology, transformative, interest-based conflict resolution, and years of real-world experience to help people navigate conflict with greater understanding, confidence, and skill.
PPS experts are regularly featured in major media, including Forbes, Fast Company, Business Insider, The Wall Street Journal, NBC, CBS, and Fox, sharing insights on workplace conflict, communication, and the psychology behind how people respond when tensions rise.
Start here
Where Is Your Team Right Now?
Working through conflict now, or preparing your team for what comes next? Start here.
Client reviews
What Our Clients Say
The feedback from our team has been nothing but excellent and everyone feels empowered to have conversations that help our students grow and develop. We found such value in the program that we are now launching to our entire company!
Client testimonial
It is rare for our admin group to be positive about professional development and yet there was near-universal praise for this workshop. We were really pleased with the quality of the instruction and the hands-on activities that PPS designed for us.
Client testimonial
Learning how to be an empathetic listener who knows how to hear what is being said so that I can actually solve the issue in a way that is productive, respectful and long-lasting isn’t taught at Business School.
Client testimonial
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Who Is Pollack Peacebuilding Systems?
A short intro to who we are, how we work, and what to expect when you bring us in.
What we do
Most Workplace Conflict Is Not a People Problem
Conflict often starts with something that seems straightforward: a missed deadline, unclear expectations, a communication breakdown, or a disagreement about how something should be done. But what’s happening on the surface is rarely the whole story. Needs, interests, emotions, and different perspectives can all shape how people respond, especially under pressure.
That’s why our Peacebuilders look beyond what was said or what happened in the moment. Drawing on the psychology of conflict and transformative, interest-based conflict resolution, we help people better understand what’s driving the tension so they can work through the underlying issues, not just the symptoms.
Founded by Dr. Jeremy Pollack, a Stanford research fellow and published conflict-psychology researcher, PPS brings that psychological understanding together with years of real-world conflict resolution experience. The result is an approach that helps organizations get beyond the immediate disagreement, understand what’s really driving the conflict, and create a clearer path forward.
Services
How We Help
Conflict doesn’t look the same in every organization, or require the same kind of support. Depending on what your people are facing, PPS can help resolve an active conflict, strengthen communication, build practical skills, or develop greater conflict resolution capability within your organization.
We’ve supported employees and leaders at Amazon, Deloitte, JPMorgan Chase, Pfizer, Atlassian, Booking.com, Instacart, ServiceNow, Royal Caribbean Group, BAE Systems, Chick-fil-A, Ross Dress for Less, Amtrak, Cathay Pacific, Coursera, Robinhood, and the U.S. Department of Veterans Affairs. Across industries and organizational settings, our Peacebuilders bring the same psychologically grounded, practical approach while staying responsive to the people, pressures, and challenges of each workplace.
Our team
Meet Our Team of Experts
Our nationwide team includes Peacebuilders, mediators, coaches, and Program Directors with experience helping organizations navigate a wide range of workplace challenges. When you work with PPS, you’ll know who is guiding your program and who is doing the work alongside your people.
Social psychologist and Stanford research fellow who leads the practice and its approach to the psychology of conflict.
Guides engagements from first consultation through delivery, keeping the work aligned with your goals.
Designs and leads training and mediation programs built around each team’s real situations.
How it works
Getting Started Is Simple
It starts with a conversation. From there, our three-step process gives you a clear understanding of how we can help and what comes next.
Discovery
Start with a free consultation focused on understanding what’s happening in your organization and what may be driving the conflict or challenges you’re facing. Together, we’ll look at what your people are experiencing, where the tension is showing up, and what you want to accomplish so we can begin identifying the most useful path forward.
Customized Proposal
Using what we learn during Discovery, a Program Director develops a customized proposal outlining the approach we recommend for your organization. We’ll walk you through the proposed scope, format, timeline, and next steps so you understand how the program is designed to address your goals.
Initiation
Once you’re ready to move forward, we put the plan into action. You’ll be connected with the Peacebuilder, coach, or team supporting your organization, and we’ll guide the program from launch through delivery so your people know what to expect and the work stays aligned with your goals.
For organizations
Find Your Industry
Conflict shows up differently in every sector. A hospital operates under different pressures than a hotel, a school district, or a retail environment. PPS works across more than 60 industries, including healthcare, education, hospitality, government, retail, and faith-based organizations, bringing an understanding of the pressures and workplace dynamics that can shape how conflict develops and how people experience it.
For individuals
Peaceful Leaders Academy
For those looking for flexible, self-paced learning, Peaceful Leaders Academy, our online learning platform and sister brand, offers courses and certifications in leadership, communication, and conflict resolution. Individuals and organizations can access practical learning on demand and build skills on their own schedule.
Free resources
Learn From Us Before You Ever Hire Us
You don’t have to work with PPS to benefit from what we’ve learned. Explore practical resources grounded in conflict psychology, research, and years of real-world experience helping people navigate workplace conflict.
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Weekly Advice from Dr. Pollack
Sign up for Dr. Pollack’s weekly 60-second video tips to manage workplace conflict.
One short video a week. Unsubscribe any time.
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Common questions
Frequently Asked Questions
What Does a Workplace Conflict Resolution Consultant Do?
A workplace conflict resolution consultant helps organizations work through active disputes and build the skills to navigate future conflict more effectively. At PPS, our Peacebuilders help people look beyond positions and reactions to better understand the needs, interests, and emotions that may be driving the conflict. Depending on the situation, that work may include mediation, coaching, training, or ongoing consulting. The goal is to help people better understand one another, work through the issues between them, and find a constructive path forward.
What’s the Difference Between Conflict Management Consulting and HR Mediation?
Conflict management consulting can address both a specific workplace conflict and broader patterns that may be contributing to tension across a team or organization. HR mediation is often one part of an organization’s internal approach to resolving employee disputes. PPS works alongside HR as an outside, neutral resource, bringing conflict psychology and interest-based methods to difficult situations. Our role is not to replace HR, but to provide additional structure, perspective, and conflict resolution expertise when an organization or the people involved need more support.
How Is Transformative, Interest-Based Conflict Resolution Different From Traditional Dispute Resolution?
Transformative, interest-based conflict resolution looks beyond positions and immediate reactions to better understand the needs, interests, and emotions influencing a conflict. Rather than focusing only on the disagreement itself, our Peacebuilders help people understand one another’s perspectives, communicate more openly, and work through the issues beneath the conflict.
In the workplace, where relationships and team dynamics often continue beyond a single disagreement, this approach can help people find a more constructive way forward while building skills they can draw on when future challenges arise.
How Do I Know If My Organization Needs a Conflict Resolution Consultant?
A conflict resolution consultant can be helpful when disagreements keep resurfacing, communication has broken down, tension is affecting the way people work together, or a specific conflict has become difficult to resolve internally. Sometimes the source of the conflict is clear, and other times, people simply know something isn’t working and need an outside perspective to better understand the dynamics involved.
A free consultation gives you an opportunity to talk through what’s happening, ask questions, and learn how our Peacebuilders may be able to help.
How Much Does Workplace Conflict Resolution Consulting Cost?
The cost of workplace conflict resolution consulting depends on the type of support you need, the scope of the work, and how the program is delivered. For consulting, mediation, coaching, and customizable training engagements, pricing is determined after we learn more about your organization and what you’re trying to accomplish.
It starts with a free consultation. From there, your Program Director develops a customized proposal outlining the recommended approach, scope, and pricing so you have a clear understanding of what the engagement would involve.
Can You Deliver Conflict Resolution Training for Remote or Hybrid Teams?
Yes. PPS can deliver conflict resolution training on-site at your workplace or live virtually over Zoom or Microsoft Teams. We also offer self-paced online learning for organizations that need a more flexible, on-demand option.
Live workshops are commonly offered in half-day or full-day formats, with 8 to 25 participants typical for an interactive session. For larger or distributed organizations, training can be delivered across multiple sessions or cohorts based on the needs of your team.
Talk to a Real Person
Start with a free 30-minute consultation with our team. Tell us what’s happening in your organization and where you need support. Together, we’ll talk through the situation and identify a clear next step for moving forward.
Prefer to talk now? Call us at (800) 650-1429.
